Lifespan Healthcare Services Privacy Statement
Our Commitment to You
At Lifespan Healthcare Services, we understand the importance of safeguarding your privacy and are dedicated to the secure and confidential handling of your sensitive information. This information includes medical details, as well as religious and cultural preferences.
Our Privacy Statement
Our privacy statement reflects our commitment to protecting your information across all our service offerings. The Lifespan Healthcare Services team adheres strictly to these privacy practices.
The Information We Collect
We collect varying information depending on the services you require. This includes:
- Basic contact details (address, email: info@lshealthcare.com.au, phone: 0490 816 069)
- Emergency contact information
- Medical Presentation and Health History
- Religious and Cultural preferences
- Banking information for direct debit and reimbursement purposes
We respect the sensitivity of your medical, religious, and cultural information and will not share it without your consent.
How We Collect Your Information
Your information is collected in two ways:
- Directly from you or your representative when discussing care needs, either in person or via our website.
- From external sources such as TAC, My Aged Care, and other agencies we collaborate with.
We also use cookies on our website to enhance user experience, which you can control through your browser settings.
How We Keep Your Information
Your information is stored either in hard copy at our head office or electronically, with stringent security measures in place to prevent unauthorized access.
How We Use Your Information
We use your personal information solely for purposes related to the services we provide. We will not use your information for unrelated purposes or share it with external parties for marketing.
Accessing or Correcting Your Personal Information
You can request to access or modify your personal information through our Care Coordinators, Care Managers, or Case Manager. For a copy of your medical record, please contact our Governance team in writing.
Making a Privacy Complaint
Should you believe there's a breach in your privacy, please contact our Governance team via phone (0490 816 069), postal mail, or email (info@lshealthcare.com.au). We strive to resolve complaints promptly and efficiently.
Contact Us
For any inquiries or feedback, please contact us at:
Lifespan Healthcare Services
ABN: 97 659 597 074
Phone: 0490 816 069
Email: info@lshealthcare.com.au